FAQs
Where are you located?
We are a mobile paddleboard company launching from the various waterfront parks within the City of Tega Cay, S.C. We do not accommodate launch location requests. Launch location details are provided after booking within your confirmation email.
I can’t swim. Can I still participate?
If you are unable to swim and/or have difficulty swimming you may book a private lesson. One on one instruction allows us to be hands on with only you the entire time & gives us the ability to keep you safe. Unfortunately, all other services are unavailable to individuals with difficulty swimming.
Do I need to have my own board?
Board, paddle, pfd & whistle are provided for all of our classes and excursions. Paddlers wishing to utilize their own board & gear may do so by obtaining advanced approval. With the exception of our paddle leagues pricing is the same regardless of the board you paddle. Leagues offer discounted pricing for paddlers who BYOB. Paddlers may not utilize their own boards during night paddles.
Do you offer refunds?
We do not offer refunds. In the event of inclement weather, cancellation and/or reschedule due to unforeseen circumstances on our part paddlers will be rescheduled or a credit will remain on your account to be used within one year.
Do I have to be able to stand up on a board before taking a class and/or participating in other events?
An Introduction to SUP lesson is best suited for paddlers who have never been on a SUP. If unsure of your SUP ability it is highly recommended you take a private lesson prior to participating in any leagues, classes and/or excursions. We’ll have you standing in no time.
Can I bring a group of friends for a private excursion or class?
We offer discount pricing for groups of 6 or more. Groups wishing to book a private event, lesson and/or excursion please email Megan@GoatBoater.com for custom pricing & details.
Is my family allowed to stay on shore while I’m on the water?
The Goat Boater assumes no responsibility for your family. Launch locations have different policies for individuals who live outside of the city. Private launch locations do not allow individuals to stay on shore during lessons. It is recommended that you have your family participate in the class or make arrangements for them during your time on the water.
What happens if it rains?
On days with inclement weather all rentals, classes & events will be rescheduled. Some classes & leagues will take place in light rain. Should your time on the water get cancelled you will be notified of cancellation or delay. In the event we are unable to reschedule you a credit will remain on your account good for one year. We do not offer refunds.
What should I wear?
You will be in the water. What you deem to be comfortable & appropriate water wear is up to you. Stay away from cotton and other fabrics that will hinder you when wet. If you are looking for more coverage than a swimsuit offers we’d recommend investing in a good pair of board shorts to wear over your swimsuit. Rashguards are a great option when looking to avoid uncomfortable situations while maneuvering in a bikini.
What is your inclement weather policy?
Light rain is ok. Should we have high winds, lightening & other hazardous weather we cannot allow paddlers on the water. Should we incur lightning on the water all paddlers will be brought to shore. Lightning must be outside of ten miles. Winds must not exceed 10mph. We constantly monitor weather patterns and are prepared to make weather related calls at all times. Paddlers will be notified in the event of inclement weather.
What do I need to bring?
Due to the nature of paddleboarding, the amount of items you can bring on a board is limited. It is recommended that you bring a towel and water bottle to leave on shore for after your event. If you wish to carry a phone, keys & other items, on the board, you’ll want a dry bag that you can strap to yourself or your board. Not all boards have deck strapping. Dry bags can also be rented from The Goat Boater. Please secure your dry bag rental, in advance, when booking. If you wear sunglasses make sure you have a strap to keep them in place. Many sunglasses & hats have become property of the Wylie Gods.
What are your Covid19 policies & procedures?
We follow all state & local CDC guidelines. Please keep in mind that if you are coming from a different state SC does not require masks.
What happens if I am late or miss a class?
All classes & events begin promptly at their scheduled start time. We ask that all paddlers arrive 15 minutes prior to their scheduled start time. In the event you are late or miss a class you forfeit time on the water. Refunds & credits will not be issued. Due to scheduling, if you are late we cannot guarantee you the full time on the water. Should you need to reschedule please notify us at least 24hrs in advance.
Are there bathrooms & changing facilities on site?
As a mobile paddleboard company we do not offer bathrooms & changing facilities. Some of the waterfront parks within the city do offer restrooms, however it is not a guarantee that these facilities will be available to you upon arrival. Please come prepared to be on the water.
How do I register?
Please register online 24hrs in advance to secure your time on the water. We are mobile therefore you cannot show up day off. Register by finding the BOOK NOW button on our website.
Are there lockers or a place to store my belongings?
We do not offer lockers or storage for your belongings. Please leave all valuable items at home and/or have a plan in place to keep your items secure. The Goat Boater, Lake Wylie Paddleboarding assumes no liability for items lost, stolen or damaged.
What are your age requirements?
All paddlers must be over the age of 18 or have a parent/guardian present while on the water. Waivers must be signed for all paddlers. Children between the ages of 4 and 6 may ride on a board with a parent/guardian with prior approval. Ages 6 and up may paddle their own craft.
Do you sell used boards?
Yes! Please email Megan@GoatBoater.com to schedule a used board demo.